Privacy Policy

1. Information We Collect

Information you provide

• Account/session information: email address and name (used to create and maintain a session).
• Creative inputs: prompts, track metadata you enter (for example song title, artist name, and Spotify link), and any settings you choose in the creation flow.
• Support communications: any messages you send to us.

Information collected automatically

• Basic device and usage data: request metadata (such as timestamps and technical logs) that help us operate, secure, and debug the Service.
• Cookies: we use a cookie-based session identifier to keep you signed in across requests.

2. How We Use Information

• Provide the Service (generate concepts, render previews, and deliver downloads).
• Authenticate requests and prevent abuse or fraud.
• Process payments and manage token balances (via our payment providers).
• Maintain, troubleshoot, and improve reliability of the Service.
• Communicate with you about service updates, receipts, and support.

3. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers (processors): we use vendors to help run the Service (for example, cloud hosting and storage, payment processing, and AI/ML infrastructure). These providers process data on our behalf and under contractual obligations.
• Legal and safety: to comply with law, respond to lawful requests, protect our rights, and enforce our terms.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

4. Payments

Payments are processed by third-party payment processors (for example, Stripe). We do not store your full payment card number; it is handled directly by the payment processor.

5. Data Retention

We keep information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain certain information for security, fraud prevention, and accounting.

6. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

• Session cookies: you can limit cookies in your browser, but the Service may not function properly.
• Access/updates: you may contact us to request access to or correction of certain information.

8. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.

9. International Use

If you access the Service from outside the country where our servers are located, your information may be processed and stored in other countries, which may have different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above indicates when it was last updated.

11. Contact

Questions about this Privacy Policy? Contact us at info@conceptlooper.com.